Welcome to Tonny Collectables
Frequently Asked Questions
Find answers to common questions about shopping with Tonny Collectables, including product authenticity, shipping, orders, returns, and support.
Are the products sold by Tonny Collectables authentic?
Yes. Tonny Collectables is committed to selling authentic trading card products and collectibles. Product conditions are clearly identified on each listing so you know whether an item is factory sealed, ungraded, or professionally graded.
Are your sealed products new and unopened?
Products listed as factory sealed are sold unopened in their original manufacturer packaging. Minor manufacturer marks, loose wrapping, or small packaging imperfections may occasionally be present.
How are orders packaged for shipping?
Orders are carefully packaged using appropriate protective materials to help reduce movement and protect the products while they are in transit.
How long does it take for an order to ship?
Processing times may vary depending on the product, order volume, weekends, holidays, and preorder status. Please review the shipping information shown during checkout and on our shipping policy page.
Will I receive tracking information?
When tracking is available, the tracking number will be sent to the email address used during checkout after the shipping carrier receives the package information.
Can I change or cancel my order?
Contact us as quickly as possible if you need to request a change or cancellation. We cannot guarantee changes after an order has entered processing or has already shipped.
What happens if my order arrives damaged?
Contact Tonny Collectables as soon as possible. Include your order number and clear photographs of the shipping box, packing materials, shipping label, and damaged product. Keep all packaging until the request has been reviewed.
Can opened trading card products be returned?
Opened trading card products are generally not eligible for return because their contents are randomized. Return eligibility is determined by the condition of the item and the Tonny Collectables return policy.
Do you accept returns or exchanges?
Return and exchange eligibility depends on the product type, condition, and reason for the request. Please review our return and refund policy before opening or altering a product.
How do preorders work?
A preorder reserves a product expected to become available at a later date. Release dates and estimated arrival dates may change because of manufacturer, distributor, or shipping delays.
Will preorder and in-stock products ship together?
An order containing both preorder and in-stock products may be held until every item is available. Place separate orders when you need in-stock products shipped without waiting for a preorder.
Are specific cards or pull rates guaranteed?
No. Trading card packs contain randomized cards. Tonny Collectables cannot guarantee a particular card, rarity, artwork, pull rate, or monetary value unless the listing is for a specific individual card.
Do you purchase or accept trades for cards?
Buying and trading availability may change. Contact us with clear photographs and information about the cards or collection you would like us to review.
How can I contact Tonny Collectables?
Use the contact form on our website and include your order number when asking about an existing purchase. Providing complete information helps us respond more efficiently.