1. Scope of This Policy

This Return & Refund Policy applies to purchases made through tonnycollectables.com and any Tonny Collectables sales channel that expressly links to this policy.

“Tonny Collectables,” “we,” “our,” and “us” refer to TC Holdings, LLC., doing business as Tonny Collectables.

Shipping times, tracking, delivery problems, address errors, delayed packages, and carrier investigations are addressed separately in our Shipping & Delivery Policy.

2. Final-Sale Products

Unless a product listing expressly states otherwise, the following products are final sale and are not eligible for ordinary returns or exchanges:

• Individual raw or ungraded trading cards.
• Professionally graded trading cards.
• Booster packs, sleeved packs, and blister packs.
• Booster bundles and booster boxes.
• Elite Trainer Boxes and similar boxed products.
• Collection boxes, tins, decks, and promotional products.
• English, Japanese, Korean, and other-language TCG products.
• Products containing randomized cards or collectible contents.
• Opened, unsealed, used, altered, or tampered products.
• Products with damaged, removed, or broken factory seals.
• Clearance products and products marked “Final Sale.”
• Digital products and gift cards, except where required by law.

A product does not become returnable because its market price changes after purchase or because the contents do not include a desired card, rarity, artwork, character, or financial value.

3. Limited Return and Refund Exceptions

Tonny Collectables may approve a return, replacement, or refund only when one of the following qualifying circumstances applies:

• The shipment arrived with material transit damage and the affected product remains completely unopened.
• Tonny Collectables shipped the wrong product or an incorrect quantity.
• An item was materially different from the product ordered.
• A shipping carrier confirms that the package was lost in transit.
• Our investigation otherwise reasonably establishes that an order was not delivered.
• Another remedy is required by applicable law.

Claim submission does not automatically guarantee approval. Each request is reviewed using the product condition, photographs, shipping records, carrier findings, order information, and other reasonably available evidence.

4. Products Damaged During Shipping

Contact Tonny Collectables within 7 calendar days after the carrier records delivery when a product arrives materially damaged.

A qualifying damage claim requires that:

• The product remains completely unopened and unused.
• Factory shrink wrap and security seals remain intact.
• The product has not been altered, repaired, cleaned, or handled unnecessarily.
• All original packaging and packing materials are preserved.
• The shipping carton and shipping label are preserved.
• Clear photographs are provided as requested.
• The product is not opened while the claim is being reviewed.

Required photographs

Please photograph:

• The outside shipping carton from every side.
• The shipping label with tracking information visible.
• Any crushing, dents, tears, punctures, or moisture damage.
• The packing materials as originally received.
• Every side of the unopened product.
• The factory shrink wrap and seals.
• The specific area of claimed product damage.

Minor packaging imperfections

Minor packaging variations may occur during manufacturing, distribution, shelving, or shipment. Light scuffs, small scratches, slightly uneven shrink wrap, minor corner wear, print variations, or similar cosmetic imperfections may not qualify as material shipping damage when the product remains sealed and usable.

The seven-day notification period does not limit any right or remedy that cannot lawfully be waived.

5. Incorrect Products and Fulfillment Errors

Contact us within 7 calendar days after delivery when you receive:

• A product different from the product ordered.
• An incorrect product quantity.
• An order intended for another customer.
• A product materially different from its listing.

Keep the product unopened and preserve the shipping carton, label, packing materials, packing slip, and all products received.

Provide clear photographs of the shipping label, packing materials, and products. When we confirm a Tonny Collectables fulfillment error, we will provide an appropriate correction, replacement, or refund.

An incorrect item must not be opened, used, sold, traded, altered, or disposed of while the request is under review.

6. Lost Packages and Non-Delivery

Packages believed to be lost are handled according to our Shipping & Delivery Policy.

A delayed package is not automatically considered lost. We may need to open a carrier investigation and wait for the carrier’s required investigation period.

If the carrier confirms the package was lost, or our investigation otherwise establishes non-delivery, we will provide an appropriate replacement or refund.

Refunds for confirmed unshipped or lost merchandise will be issued to the original payment method unless the customer voluntarily accepts another resolution.

7. Claims That Are Not Eligible

A return or refund will generally not be approved for:

• Buyer’s remorse or a change of mind.
• Accidental purchases.
• A customer finding the product at a lower price elsewhere.
• A decrease or increase in market value.
• Failure to pull a desired card.
• Dissatisfaction with randomized contents or pull rates.
• Minor cosmetic packaging imperfections.
• Damage occurring after delivery.
• Products opened after delivery.
• Broken, removed, or altered factory seals.
• Products showing evidence of tampering or resealing.
• Cards removed from their original packaging.
• Raw cards submitted to a grading company.
• Disagreement with a subjective card-condition assessment.
• Failure to review the product title, language, set, or description.
• Orders sent to an incorrect address supplied by the customer.
• Unauthorized returns sent without our written approval.

8. How to Submit a Claim

1. Email support@tonnycollectables.com or use our contact form.
2. Provide your full name, order number, email address, and tracking number.
3. Explain whether the claim concerns transit damage, an incorrect item, non-delivery, or another fulfillment problem.
4. Attach all requested photographs and supporting documents.
5. Keep the product unopened and preserve all shipping and product packaging.
6. Wait for written return instructions before sending or discarding anything.

We may request additional photographs, video, carrier documentation, a signed declaration, identification for verification, or other information reasonably necessary to investigate the claim.

9. Return Authorization Required

Do not send a product back unless Tonny Collectables has provided written return authorization and confirmed the correct return address.

Products returned without authorization, sent to an incorrect address, opened before return, or returned without required packaging may be refused and may not qualify for a refund.

Return authorization applies only to the specific product, condition, and reason approved in writing. It does not authorize the return of additional products.

10. Inspection of Returned Products

Approved returns are inspected after delivery to confirm that:

• The returned item is the product originally shipped.
• The product remains unopened and unused.
• Factory seals and shrink wrap remain intact.
• All required packaging and accessories are included.
• The returned condition matches the approved claim.
• The product has not been substituted, altered, or tampered with.

A return may be rejected when the returned product does not match the approved claim or has been opened, altered, substituted, damaged after delivery, or incompletely returned.

11. Approved Refunds and Replacements

When a claim is approved, the available remedy may include:

• Replacement with the same product, when available.
• Replacement with another product accepted by the customer.
• Refund to the original payment method.
• A different resolution voluntarily accepted by the customer.

Product availability may determine whether a replacement can be offered. Limited-edition and collectible products may no longer be available when a claim is resolved.

When a refund is approved, it will generally be initiated after the returned product is received and inspected or after a lost-package claim is approved.

Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

Store credit will not replace a legally required monetary refund unless the customer voluntarily selects store credit.

12. Return Shipping Costs

When Tonny Collectables confirms material transit damage or a fulfillment error and requires the product to be returned, we will provide return instructions and an authorized return label where appropriate.

Customer-selected or unauthorized return shipping costs will not be reimbursed unless required by law or expressly approved by Tonny Collectables in writing before shipment.

13. Order Changes and Cancellations

Contact us immediately to request an order cancellation. A cancellation is not approved until Tonny Collectables confirms it in writing.

We cannot guarantee cancellation after an order has entered processing, been packed, received a shipping label, or been transferred to a carrier.

Once an order has shipped, it cannot be canceled and the final-sale provisions of this policy apply.

Preorder cancellation terms may be displayed separately on the applicable product page or in our Store Policy. Nothing in those terms eliminates a cancellation or refund right required by law.

14. Payment Disputes and Chargebacks

We encourage customers to contact Tonny Collectables promptly so we can investigate and attempt to resolve order concerns.

Nothing in this policy prevents a customer from exercising any billing dispute, chargeback, or payment-protection right provided by applicable law or the customer’s payment provider.

When a payment dispute is submitted, we may provide the payment provider with relevant transaction records, including order confirmations, checkout information, tracking, delivery evidence, customer communications, policy acceptance records, and fraud-prevention information.

Knowingly submitting false information or falsely claiming that an authorized and delivered order was unauthorized may violate applicable law and the terms of the payment provider.

15. Non-Waivable Consumer Rights

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

This policy does not eliminate remedies that may apply when products are not delivered, are not authentic, are materially misrepresented, are materially different from what was ordered, or when another remedy is required by applicable law.

If any provision conflicts with applicable law, the applicable law will control to the extent of the conflict, and the remaining provisions will remain effective.

16. Contact Tonny Collectables