1. Scope of This Policy

This Shipping & Delivery Policy applies to orders placed through tonnycollectables.com and any Tonny Collectables sales channel that expressly links to this policy.

“Tonny Collectables,” “we,” “our,” and “us” refer to TC Holdings, LLC., doing business as Tonny Collectables.

Return eligibility and refunds are addressed separately in our Return & Refund Policy.

2. Shipping Destinations

We currently ship to the destinations made available during checkout. Available services may depend on the destination, product type, order value, package dimensions, and carrier availability.

We may be unable to ship to certain P.O. boxes, freight-forwarding services, hotels, temporary addresses, restricted locations, or destinations where reliable tracking is unavailable.

We reserve the right to request an alternative address or cancel and refund an order when we cannot reasonably or lawfully deliver it.

3. Order Processing Time

In-stock orders are generally processed within [REPLACE: 1–3 BUSINESS DAYS] after payment authorization and any required order verification.

Business days exclude Saturdays, Sundays, federal holidays, carrier holidays, and days when our operations are closed.

Processing time may be longer during:

• Major Pokémon or trading card product releases.
• Preorder fulfillment periods.
• Holiday shopping periods.
• Promotions or unusually high order volume.
• Severe weather or emergency conditions.
• Payment, address, or fraud verification.
• Inventory reconciliation or distributor delays.

Selecting an expedited shipping service changes the carrier service after processing. It does not necessarily shorten our order-processing period.

4. Shipping Methods and Charges

Available shipping methods and charges are displayed during checkout. Rates may be calculated according to:

• Destination.
• Package size and weight.
• Order value.
• Selected carrier service.
• Insurance or signature requirements.
• Promotional shipping eligibility.

Shipping promotions may be subject to minimum purchase amounts, product exclusions, geographic restrictions, expiration dates, or other terms displayed with the promotion.

5. Shipment Confirmation and Tracking

When tracking is available, a shipment confirmation will be sent to the email address associated with the order.

A tracking number may be created before the carrier physically receives or scans the package. Tracking information may therefore take time to begin updating.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive or secure the package.

Contact us if tracking shows no carrier acceptance or movement for an unusual period after the shipment confirmation.

6. Estimated Delivery Times

Delivery windows shown at checkout or in tracking information are estimates supplied by the carrier unless expressly identified as guaranteed.

Estimated delivery begins after the carrier accepts the package and does not include Tonny Collectables’ order-processing time.

Delivery may be affected by:

• Weather or natural disasters.
• Carrier congestion or staffing limitations.
• Holiday volume.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• Security or access restrictions.
• Government action.
• Events outside our reasonable control.

7. Delayed Shipment Before Carrier Acceptance

We make reasonable efforts to ship orders within the processing time stated on our website or communicated for the applicable product.

When we cannot ship within the promised period, we will provide any notice, delay-consent request, cancellation option, or refund required by applicable law.

If an unshipped order is canceled because we cannot fulfill or timely ship it, the applicable payment will be refunded to the original payment method rather than issued only as store credit.

After a carrier accepts the package, carrier transit delays are handled according to the tracking information, carrier procedures, and the circumstances of the shipment.

8. Preorders and Mixed Orders

A preorder reserves a product expected to become available at a future date. Manufacturer release dates and distributor delivery dates are estimates and may change.

Preorder delays may be caused by:

• Manufacturer release-date changes.
• Distributor shipment delays.
• Reduced product allocations.
• Customs or transportation delays.
• Carrier congestion.
• Events outside our reasonable control.

An order containing both preorder and in-stock products may be held until all items are available. Customers who want in-stock products shipped separately should place them in a separate order.

If a preorder cannot be fulfilled or will not ship within the applicable promised period, we will provide the notice, cancellation opportunity, and refund required by law.

9. Customer Responsibility for Address Accuracy

Customers must provide a complete and accurate shipping address during checkout and review the address before submitting the order.

The address should include, when applicable:

• Recipient’s complete name.
• Street number and street name.
• Apartment, suite, unit, or building number.
• City, state, and ZIP Code.
• Any information reasonably required for delivery.

Tonny Collectables is not responsible for delays, returns, or additional charges resulting from inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

10. Address Changes and Package Intercepts

Contact us immediately when an address correction is required. We cannot guarantee that an address can be changed after an order enters processing, receives a shipping label, or is accepted by a carrier.

For security and fraud-prevention reasons, we may be unable to redirect an order to an address different from the address verified during checkout.

Carrier package-intercept or address-correction requests are not guaranteed and may result in additional carrier charges.

We may cancel an unshipped order and ask the customer to place a new order when an address change cannot be safely verified.

11. Signature Confirmation and High-Value Orders

Tonny Collectables may require an adult or direct signature for orders based on value, destination, product type, fraud risk, or carrier requirements.

The customer is responsible for ensuring that an authorized recipient is available to sign or for following the carrier’s permitted pickup or redelivery procedures.

A signature requirement may be added even when it was not separately selected during checkout.

12. Packages Suspected or Confirmed Lost in Transit

Contact Tonny Collectables when tracking has stopped updating for an unusual period or when the shipment has passed the carrier’s expected delivery window.

A delayed package is not automatically considered lost. Carrier investigations and insurance claims may be subject to waiting periods and documentation requirements.

We may take the following steps:

• Review shipment and tracking records.
• Verify the address submitted with the order.
• Contact the carrier or open a missing-package investigation.
• Request that the customer contact the local carrier office.
• Request a signed declaration of non-receipt.
• Request additional verification for high-value or repeated claims.
• Wait for the carrier to complete its investigation.

If the carrier confirms that the package was lost, or our investigation otherwise reasonably establishes non-delivery, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

Replacement availability is not guaranteed for limited-edition, allocated, or sold-out collectible products.

13. Packages Marked Delivered but Not Located

Carrier tracking may occasionally show delivery before a package is physically located by the recipient.

When a package is marked delivered but cannot be found:

1. Verify that the shipping address on the order confirmation is correct.
2. Check the mailbox, porch, side entrance, garage, parcel locker, reception area, mailroom, and other protected delivery locations.
3. Ask household members, neighbors, building employees, or property management whether they accepted the package.
4. Wait until the end of the delivery day and, where appropriate, up to 24 hours for an early delivery scan to resolve.
5. Contact the local carrier office and request available delivery details.
6. Notify Tonny Collectables promptly if the package remains missing.

We may open a carrier investigation and request delivery-scan details, geolocation information available from the carrier, a signed declaration, a carrier case number, or other relevant documentation.

A delivery scan is relevant evidence but does not prevent us from reviewing all reasonably available circumstances.

14. Products Damaged During Shipment

Do not open a trading card or collectible product that appears materially damaged during shipment.

Keep the shipping carton, label, packing materials, and unopened product. Contact us within 7 calendar days after delivery and provide clear photographs.

Eligibility requirements and refund procedures are explained in our Return & Refund Policy.

15. Refused, Unclaimed, and Undeliverable Orders

A package may be returned to Tonny Collectables because of:

• An incomplete or incorrect address.
• Refusal by the recipient.
• Failure to collect or sign for the package.
• An unavailable recipient.
• A building or carrier access problem.
• A destination restriction.

We will contact the customer after the returned package is received and inspected.

Reshipment may require payment of new shipping charges when the delivery problem resulted from an incorrect address, refusal, failure to collect, or another circumstance not caused by Tonny Collectables.

When a refund is approved, original shipping charges, return-to-sender charges, or other nonrefundable carrier costs may be deducted where permitted by law and when Tonny Collectables did not cause the delivery failure.

No deduction will be made where prohibited by law or where the problem resulted from our fulfillment error.

16. Package Theft After Delivery

Packages stolen after documented delivery may not qualify as packages lost in transit. However, Tonny Collectables will review the available tracking information, carrier findings, address details, signature records, and other evidence.

For suspected theft, customers may be asked to:

• Contact the shipping carrier.
• Contact building management or the delivery location.
• Provide a signed declaration of non-receipt.
• Provide a police report for a high-value claim.
• Provide other documentation reasonably necessary for investigation.

Any remedy will depend on the evidence, carrier determination, applicable insurance, and rights required by law.

17. International Shipping

International shipping is available only when an international destination and service appear during checkout.

International customers may be responsible for customs duties, import taxes, brokerage charges, handling fees, or other government charges not collected during checkout.

Customs processing may delay delivery. Tonny Collectables does not control customs inspections, assessments, or release times.

Customers are responsible for confirming that the products may lawfully be imported into their destination.

If Tonny Collectables currently ships only within the United States, replace this section with:

18. Risk of Loss and Non-Waivable Legal Rights

Ownership, delivery obligations, and risk of loss are determined by applicable law and the shipping terms applicable to the transaction.

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

This policy does not eliminate remedies that may apply when merchandise is not shipped, not delivered, materially misrepresented, or materially different from what was ordered.

If a provision conflicts with applicable law, the applicable law will control to the extent of the conflict, and the remaining provisions will continue to apply.

19. Contact Tonny Collectables